1. Introduction
Welcome to Soephay ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Bank account details and virtual account information
- Government-issued identification (BVN, NIN) for KYC verification
- Transaction history and financial data
- Device information and IP address
2.2 Automatically Collected Information
We automatically collect certain information when you use our services:
- Device information (device type, operating system, unique device identifiers)
- Log data (IP address, browser type, access times, pages viewed)
- Usage patterns and preferences
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send transaction notifications
- Verify your identity and comply with KYC requirements
- Send you important updates, security alerts, and support messages
- Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations and regulatory requirements
- Personalize your experience and provide customer support
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest (AES-256-GCM)
- Field-level encryption for sensitive data (BVN, NIN, passwords)
- Multi-factor authentication (2FA) and biometric security
- Regular security audits and vulnerability assessments
- Secure payment processing with PCI DSS compliance
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our platform (payment processors, SMS/email services, cloud hosting)
- Legal Requirements: When required by law, court order, or regulatory authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
6. Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt-out of marketing communications
- Withdraw consent for data processing
- Request a copy of your data in a portable format
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
Transaction records are retained for a minimum of 7 years as required by financial regulations.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve user experience and security
You can control cookies through your browser settings, but this may affect website functionality.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice in the app
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: privacy@soephay.com
- Phone: +2348074382484
- Address: Soephay Support Team, Nigeria
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