1. Acceptance of Terms
By accessing or using Soephay's services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
2. Description of Services
Soephay provides a digital financial platform that enables users to:
- Manage multi-currency wallets (NGN, USD, GBP, EUR)
- Buy airtime, data bundles, and pay bills
- Send and receive money
- Purchase and sell cryptocurrency
- Book flights
- Access virtual accounts and cards
- Save money with Vault features
3. Account Registration
3.1 Eligibility
You must be at least 18 years old and legally capable of entering into contracts to use our services.
3.2 Account Requirements
To create an account, you must:
- Provide accurate and complete information
- Verify your email address and phone number
- Complete KYC verification (BVN/NIN) as required
- Set up a secure password and transaction PIN
- Accept our Privacy Policy and Terms of Service
3.3 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized access
- Using strong passwords and enabling 2FA when available
4. Financial Services
4.1 Wallet Services
Your wallet allows you to:
- Store funds in multiple currencies
- Send and receive money
- Make payments for services
All transactions are subject to verification and may be reviewed for security purposes.
4.2 Transaction Limits
We may impose transaction limits based on:
- Your account verification level
- Regulatory requirements
- Security considerations
4.3 Fees
We may charge fees for certain services. All fees will be clearly disclosed before you complete a transaction. You agree to pay all applicable fees.
5. Prohibited Activities
You agree NOT to:
- Use our services for illegal activities or fraud
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit viruses, malware, or harmful code
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services
- Use automated systems to access our services without permission
- Provide false or misleading information
6. Intellectual Property
All content, features, and functionality of Soephay are owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our content without written permission.
7. Disclaimers and Limitations of Liability
7.1 Service Availability
We strive to provide reliable services but do not guarantee uninterrupted or error-free operation. Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
7.2 Limitation of Liability
To the maximum extent permitted by law, Soephay shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages exceeding the amount you paid us in the 12 months preceding the claim
8. Indemnification
You agree to indemnify and hold Soephay harmless from any claims, damages, losses, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any law or rights of others
9. Account Suspension and Termination
We may suspend or terminate your account if:
- You violate these Terms
- You engage in fraudulent or illegal activity
- We are required to do so by law or regulatory authority
- You request account closure
Upon termination, you must stop using our services, and we may retain your information as required by law.
10. Dispute Resolution
10.1 Governing Law
These Terms are governed by the laws of Nigeria.
10.2 Dispute Process
If you have a dispute, please contact us first. We will attempt to resolve disputes amicably. If resolution is not possible, disputes will be resolved through binding arbitration or in courts of competent jurisdiction in Nigeria.
11. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes by:
- Posting updated Terms on our website
- Sending you an email notification
- Displaying a notice in the app
Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.
12. Contact Information
For questions about these Terms, please contact us:
- Email: support@soephay.com
- Phone: +2348074382484
- Address: Soephay Support Team, Nigeria
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